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Synergy ITSM
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Public Documentation
Synergy ITSM
Commits
2b01c547
Commit
2b01c547
authored
Dec 10, 2018
by
root
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Цели создания
=============
Целью создания Synergy ITSM является реализация автоматизации следующих ключевых процессов:
* Управление обращениями (инцидентами и заявками на обслуживание)
* Управление проблемами
* Управление уровнем услуг (SLA)
* Управление знаниями
* Управление конфигурациями
* Управление изменениями
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