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Public Documentation
Synergy ITSM
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9cc4a9db
Commit
9cc4a9db
authored
Feb 19, 2019
by
Elizaveta Kakhovskaya
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Update Product_structure
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c44c007b
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custom_manual/Product_structure
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9cc4a9db
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@@ -2,7 +2,7 @@
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========================================================================
========================================================================
.. contents::
В рамках реализации процесса предполагается осуществление следующих ролей:
.. contents::
Содержание
:depth: 3
:depth: 3
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
* Сервис
* Сервис
* Форма SLA
* Конфигурационная единица
* SLA
* Обращение
* Обращение
* Форма завершения инцидента
* Форма завершения инцидента
Модель данных
Модель данных
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
.. figure:: _static/ITSM_data_model.png
Рис.
Статусы обращения
Статусы обращения
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