hello to experience_introduction_guide

introduction_guide/Makefile

+# Makefile for Sphinx documentation
+#
+
+# You can set these variables from the command line.
+SPHINXOPTS    =
+SPHINXBUILD   = sphinx-build
+PAPER         =
+BUILDDIR      = _build
+
+# User-friendly check for sphinx-build
+ifeq ($(shell which $(SPHINXBUILD) >/dev/null 2>&1; echo $$?), 1)
+$(error The '$(SPHINXBUILD)' command was not found. Make sure you have Sphinx installed, then set the SPHINXBUILD environment variable to point to the full path of the '$(SPHINXBUILD)' executable. Alternatively you can add the directory with the executable to your PATH. If you don't have Sphinx installed, grab it from http://sphinx-doc.org/)
+endif
+
+# Internal variables.
+PAPEROPT_a4     = -D latex_paper_size=a4
+PAPEROPT_letter = -D latex_paper_size=letter
+ALLSPHINXOPTS   = -d $(BUILDDIR)/doctrees $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) .
+# the i18n builder cannot share the environment and doctrees with the others
+I18NSPHINXOPTS  = $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) .
+
+.PHONY: help clean html dirhtml singlehtml pickle json htmlhelp qthelp devhelp epub latex latexpdf text man changes linkcheck doctest gettext
+
+help:
+	@echo "Please use \`make <target>' where <target> is one of"
+	@echo "  html       to make standalone HTML files"
+	@echo "  dirhtml    to make HTML files named index.html in directories"
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+	@echo "  pickle     to make pickle files"
+	@echo "  json       to make JSON files"
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+	@echo "  qthelp     to make HTML files and a qthelp project"
+	@echo "  devhelp    to make HTML files and a Devhelp project"
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+	@echo "  latex      to make LaTeX files, you can set PAPER=a4 or PAPER=letter"
+	@echo "  latexpdf   to make LaTeX files and run them through pdflatex"
+	@echo "  latexpdfja to make LaTeX files and run them through platex/dvipdfmx"
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+	@echo "  man        to make manual pages"
+	@echo "  texinfo    to make Texinfo files"
+	@echo "  info       to make Texinfo files and run them through makeinfo"
+	@echo "  gettext    to make PO message catalogs"
+	@echo "  changes    to make an overview of all changed/added/deprecated items"
+	@echo "  xml        to make Docutils-native XML files"
+	@echo "  pseudoxml  to make pseudoxml-XML files for display purposes"
+	@echo "  linkcheck  to check all external links for integrity"
+	@echo "  doctest    to run all doctests embedded in the documentation (if enabled)"
+
+clean:
+	rm -rf $(BUILDDIR)/*
+
+html:
+	$(SPHINXBUILD) -b html $(ALLSPHINXOPTS) $(BUILDDIR)/html
+	@echo
+	@echo "Build finished. The HTML pages are in $(BUILDDIR)/html."
+
+dirhtml:
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+	@echo
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+
+singlehtml:
+	$(SPHINXBUILD) -b singlehtml $(ALLSPHINXOPTS) $(BUILDDIR)/singlehtml
+	@echo
+	@echo "Build finished. The HTML page is in $(BUILDDIR)/singlehtml."
+
+pickle:
+	$(SPHINXBUILD) -b pickle $(ALLSPHINXOPTS) $(BUILDDIR)/pickle
+	@echo
+	@echo "Build finished; now you can process the pickle files."
+
+json:
+	$(SPHINXBUILD) -b json $(ALLSPHINXOPTS) $(BUILDDIR)/json
+	@echo
+	@echo "Build finished; now you can process the JSON files."
+
+htmlhelp:
+	$(SPHINXBUILD) -b htmlhelp $(ALLSPHINXOPTS) $(BUILDDIR)/htmlhelp
+	@echo
+	@echo "Build finished; now you can run HTML Help Workshop with the" \
+	      ".hhp project file in $(BUILDDIR)/htmlhelp."
+
+qthelp:
+	$(SPHINXBUILD) -b qthelp $(ALLSPHINXOPTS) $(BUILDDIR)/qthelp
+	@echo
+	@echo "Build finished; now you can run "qcollectiongenerator" with the" \
+	      ".qhcp project file in $(BUILDDIR)/qthelp, like this:"
+	@echo "# qcollectiongenerator $(BUILDDIR)/qthelp/ReadtheDocsTemplate.qhcp"
+	@echo "To view the help file:"
+	@echo "# assistant -collectionFile $(BUILDDIR)/qthelp/ReadtheDocsTemplate.qhc"
+
+devhelp:
+	$(SPHINXBUILD) -b devhelp $(ALLSPHINXOPTS) $(BUILDDIR)/devhelp
+	@echo
+	@echo "Build finished."
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+	@echo "# mkdir -p $$HOME/.local/share/devhelp/ReadtheDocsTemplate"
+	@echo "# ln -s $(BUILDDIR)/devhelp $$HOME/.local/share/devhelp/ReadtheDocsTemplate"
+	@echo "# devhelp"
+
+epub:
+	$(SPHINXBUILD) -b epub $(ALLSPHINXOPTS) $(BUILDDIR)/epub
+	@echo
+	@echo "Build finished. The epub file is in $(BUILDDIR)/epub."
+
+latex:
+	$(SPHINXBUILD) -b latex $(ALLSPHINXOPTS) $(BUILDDIR)/latex
+	@echo
+	@echo "Build finished; the LaTeX files are in $(BUILDDIR)/latex."
+	@echo "Run \`make' in that directory to run these through (pdf)latex" \
+	      "(use \`make latexpdf' here to do that automatically)."
+
+latexpdf:
+	$(SPHINXBUILD) -b latex $(ALLSPHINXOPTS) $(BUILDDIR)/latex
+	@echo "Running LaTeX files through pdflatex..."
+	$(MAKE) -C $(BUILDDIR)/latex all-pdf
+	@echo "pdflatex finished; the PDF files are in $(BUILDDIR)/latex."
+
+latexpdfja:
+	$(SPHINXBUILD) -b latex $(ALLSPHINXOPTS) $(BUILDDIR)/latex
+	@echo "Running LaTeX files through platex and dvipdfmx..."
+	$(MAKE) -C $(BUILDDIR)/latex all-pdf-ja
+	@echo "pdflatex finished; the PDF files are in $(BUILDDIR)/latex."
+
+text:
+	$(SPHINXBUILD) -b text $(ALLSPHINXOPTS) $(BUILDDIR)/text
+	@echo
+	@echo "Build finished. The text files are in $(BUILDDIR)/text."
+
+man:
+	$(SPHINXBUILD) -b man $(ALLSPHINXOPTS) $(BUILDDIR)/man
+	@echo
+	@echo "Build finished. The manual pages are in $(BUILDDIR)/man."
+
+texinfo:
+	$(SPHINXBUILD) -b texinfo $(ALLSPHINXOPTS) $(BUILDDIR)/texinfo
+	@echo
+	@echo "Build finished. The Texinfo files are in $(BUILDDIR)/texinfo."
+	@echo "Run \`make' in that directory to run these through makeinfo" \
+	      "(use \`make info' here to do that automatically)."
+
+info:
+	$(SPHINXBUILD) -b texinfo $(ALLSPHINXOPTS) $(BUILDDIR)/texinfo
+	@echo "Running Texinfo files through makeinfo..."
+	make -C $(BUILDDIR)/texinfo info
+	@echo "makeinfo finished; the Info files are in $(BUILDDIR)/texinfo."
+
+gettext:
+	$(SPHINXBUILD) -b gettext $(I18NSPHINXOPTS) $(BUILDDIR)/locale
+	@echo
+	@echo "Build finished. The message catalogs are in $(BUILDDIR)/locale."
+
+changes:
+	$(SPHINXBUILD) -b changes $(ALLSPHINXOPTS) $(BUILDDIR)/changes
+	@echo
+	@echo "The overview file is in $(BUILDDIR)/changes."
+
+linkcheck:
+	$(SPHINXBUILD) -b linkcheck $(ALLSPHINXOPTS) $(BUILDDIR)/linkcheck
+	@echo
+	@echo "Link check complete; look for any errors in the above output " \
+	      "or in $(BUILDDIR)/linkcheck/output.txt."
+
+doctest:
+	$(SPHINXBUILD) -b doctest $(ALLSPHINXOPTS) $(BUILDDIR)/doctest
+	@echo "Testing of doctests in the sources finished, look at the " \
+	      "results in $(BUILDDIR)/doctest/output.txt."
+
+xml:
+	$(SPHINXBUILD) -b xml $(ALLSPHINXOPTS) $(BUILDDIR)/xml
+	@echo
+	@echo "Build finished. The XML files are in $(BUILDDIR)/xml."
+
+pseudoxml:
+	$(SPHINXBUILD) -b pseudoxml $(ALLSPHINXOPTS) $(BUILDDIR)/pseudoxml
+	@echo
+	@echo "Build finished. The pseudo-XML files are in $(BUILDDIR)/pseudoxml."

introduction_guide/_static/theme_overrides.css

+/* override table width restrictions */
+@media screen and (min-width: 767px) {
+
+   .wy-table-responsive table td {
+      /* !important prevents the common CSS stylesheets from overriding
+         this as on RTD they are loaded after this stylesheet */
+      white-space: normal !important;
+   }
+
+   .wy-table-responsive {
+      overflow: visible !important;
+   }
+}
\ No newline at end of file

introduction_guide/conf.py

+# -*- coding: utf-8 -*-
+#
+# Read the Docs Template documentation build configuration file, created by
+# sphinx-quickstart on Tue Aug 26 14:19:49 2014.
+#
+# This file is execfile()d with the current directory set to its
+# containing dir.
+#
+# Note that not all possible configuration values are present in this
+# autogenerated file.
+#
+# All configuration values have a default; values that are commented out
+# serve to show the default.
+
+import sys
+import os
+
+# If extensions (or modules to document with autodoc) are in another directory,
+# add these directories to sys.path here. If the directory is relative to the
+# documentation root, use os.path.abspath to make it absolute, like shown here.
+#sys.path.insert(0, os.path.abspath('.'))
+
+# -- General configuration ------------------------------------------------
+
+# If your documentation needs a minimal Sphinx version, state it here.
+#needs_sphinx = '1.0'
+
+# Add any Sphinx extension module names here, as Strings. They can be
+# extensions coming with Sphinx (named 'sphinx.ext.*') or your custom
+# ones.
+extensions = []
+
+# Add any paths that contain templates here, relative to this directory.
+templates_path = ['_templates']
+
+# The suffix of source filenames.
+source_suffix = '.rst'
+
+# The encoding of source files.
+#source_encoding = 'utf-8-sig'
+
+# The master toctree document.
+master_doc = 'index'
+
+# General information about the project.
+project = u'Инструкция по внедрению Synergy Experience'
+copyright = u'2019, ARTA Software'
+
+# The version info for the project you're documenting, acts as replacement for
+# |version| and |release|, also used in various other places throughout the
+# built documents.
+#
+# The short X.Y version.
+version = '1.0'
+# The full version, including alpha/beta/rc tags.
+release = '1.0'
+
+# The language for content autogenerated by Sphinx. Refer to documentation
+# for a list of supported languages.
+#language = None
+
+# There are two options for replacing |today|: either, you set today to some
+# non-false value, then it is used:
+#today = ''
+# Else, today_fmt is used as the format for a strftime call.
+#today_fmt = '%B %d, %Y'
+
+# List of patterns, relative to source directory, that match files and
+# directories to ignore when looking for source files.
+exclude_patterns = ['_build']
+
+# The reST default role (used for this markup: `text`) to use for all
+# documents.
+#default_role = None
+
+# If true, '()' will be appended to :func: etc. cross-reference text.
+#add_function_parentheses = True
+
+# If true, the current module name will be prepended to all description
+# unit titles (such as .. function::).
+#add_module_names = True
+
+# If true, sectionauthor and moduleauthor directives will be shown in the
+# output. They are ignored by default.
+#show_authors = False
+
+# The name of the Pygments (syntax highlighting) style to use.
+pygments_style = 'sphinx'
+
+# A list of ignored prefixes for module index sorting.
+#modindex_common_prefix = []
+
+# If true, keep warnings as "system message" paragraphs in the built documents.
+#keep_warnings = False
+
+
+# -- Options for HTML output ----------------------------------------------
+
+# The theme to use for HTML and HTML Help pages.  See the documentation for
+# a list of builtin themes.
+html_theme = 'sphinx_rtd_theme'
+
+# Theme options are theme-specific and customize the look and feel of a theme
+# further.  For a list of options available for each theme, see the
+# documentation.
+#html_theme_options = {}
+
+# Add any paths that contain custom themes here, relative to this directory.
+#html_theme_path = []
+
+# The name for this set of Sphinx documents.  If None, it defaults to
+# "<project> v<release> documentation".
+#html_title = None
+
+# A shorter title for the navigation bar.  Default is the same as html_title.
+#html_short_title = None
+
+# The name of an image file (relative to this directory) to place at the top
+# of the sidebar.
+#html_logo = None
+
+# The name of an image file (within the static path) to use as favicon of the
+# docs.  This file should be a Windows icon file (.ico) being 16x16 or 32x32
+# pixels large.
+#html_favicon = None
+
+# Add any paths that contain custom static files (such as style sheets) here,
+# relative to this directory. They are copied after the builtin static files,
+# so a file named "default.css" will overwrite the builtin "default.css".
+html_static_path = ['_static']
+
+html_context = {
+    'css_files': [
+        '_static/theme_overrides.css',  # override wide tables in RTD theme
+        ],
+     }
+
+# Add any extra paths that contain custom files (such as robots.txt or
+# .htaccess) here, relative to this directory. These files are copied
+# directly to the root of the documentation.
+#html_extra_path = []
+
+# If not '', a 'Last updated on:' timestamp is inserted at every page bottom,
+# using the given strftime format.
+#html_last_updated_fmt = '%b %d, %Y'
+
+# If true, SmartyPants will be used to convert quotes and dashes to
+# typographically correct entities.
+#html_use_smartypants = True
+
+# Custom sidebar templates, maps document names to template names.
+#html_sidebars = {}
+
+# Additional templates that should be rendered to pages, maps page names to
+# template names.
+#html_additional_pages = {}
+
+# If false, no module index is generated.
+#html_domain_indices = True
+
+# If false, no index is generated.
+#html_use_index = True
+
+# If true, the index is split into individual pages for each letter.
+#html_split_index = False
+
+# If true, links to the reST sources are added to the pages.
+#html_show_sourcelink = True
+
+# If true, "Created using Sphinx" is shown in the HTML footer. Default is True.
+#html_show_sphinx = True
+
+# If true, "(C) Copyright ..." is shown in the HTML footer. Default is True.
+#html_show_copyright = True
+
+# If true, an OpenSearch description file will be output, and all pages will
+# contain a <link> tag referring to it.  The value of this option must be the
+# base URL from which the finished HTML is served.
+#html_use_opensearch = ''
+
+# This is the file name suffix for HTML files (e.g. ".xhtml").
+#html_file_suffix = None
+
+# Output file base name for HTML help builder.
+htmlhelp_basename = 'ReadtheDocsTemplatedoc'
+
+
+# -- Options for LaTeX output ---------------------------------------------
+
+latex_elements = {
+# The paper size ('letterpaper' or 'a4paper').
+#'papersize': 'letterpaper',
+
+# The font size ('10pt', '11pt' or '12pt').
+#'pointsize': '10pt',
+
+# Additional stuff for the LaTeX preamble.
+#'preamble': '',
+}
+
+# Grouping the document tree into LaTeX files. List of tuples
+# (source start file, target name, title,
+#  author, documentclass [howto, manual, or own class]).
+latex_documents = [
+  ('index', 'ReadtheDocsTemplate.tex', u'Read the Docs Template Documentation',
+   u'Read the Docs', 'manual'),
+]
+
+# The name of an image file (relative to this directory) to place at the top of
+# the title page.
+#latex_logo = None
+
+# For "manual" documents, if this is true, then toplevel headings are parts,
+# not chapters.
+#latex_use_parts = False
+
+# If true, show page references after internal links.
+#latex_show_pagerefs = False
+
+# If true, show URL addresses after external links.
+#latex_show_urls = False
+
+# Documents to append as an appendix to all manuals.
+#latex_appendices = []
+
+# If false, no module index is generated.
+#latex_domain_indices = True
+
+
+# -- Options for manual page output ---------------------------------------
+
+# One entry per manual page. List of tuples
+# (source start file, name, description, authors, manual section).
+man_pages = [
+    ('index', 'readthedocstemplate', u'Спецификация требований Synergy Showcase',
+     [u'Read the Docs'], 1)
+]
+
+# If true, show URL addresses after external links.
+#man_show_urls = False
+
+
+# -- Options for Texinfo output -------------------------------------------
+
+# Grouping the document tree into Texinfo files. List of tuples
+# (source start file, target name, title, author,
+#  dir menu entry, description, category)
+texinfo_documents = [
+  ('index', 'ReadtheDocsTemplate', u'Read the Docs Template Documentation',
+   u'Read the Docs', 'ReadtheDocsTemplate', 'One line description of project.',
+   'Miscellaneous'),
+]
+
+# Documents to append as an appendix to all manuals.
+#texinfo_appendices = []
+
+# If false, no module index is generated.
+#texinfo_domain_indices = True
+
+# How to display URL addresses: 'footnote', 'no', or 'inline'.
+#texinfo_show_urls = 'footnote'
+
+# If true, do not generate a @detailmenu in the "Top" node's menu.
+#texinfo_no_detailmenu = False

introduction_guide/index.rst

+.. Read the Docs Template documentation master file, created by
+   sphinx-quickstart on Tue Aug 26 14:19:49 2014.
+   You can adapt this file completely to your liking, but it should at least
+   contain the root `toctree` directive.
+
+Инструкция по внедрению Synergy Experience
+====================================================
+
+.. toctree::
+   :maxdepth: 2
+   :glob:
+   :numbered:
+
+   src/first_tuning
+   src/new_content

introduction_guide/src/first_tuning.rst

+Первоначальная настройка 
+-----------------------------
+
+Clean
+~~~~~~~~~~
+
+#. Добавить пользователей в группу ``Experience``.
+
+#. Проверить корректность URL до Synergy в настройках внешнего модуля 
+   ``Experience``.
+
+**Настройки, автоматически установленные в подсистеме 
+администрирования.**
+
+#. Создан следующий пользователь:
+
+   * Администратор (с ролями "Администратор" и "Разработчик Synergy", 
+     логин/пароль: 1/1)
+
+#. Заведена следующая орг.структура:
+
+   * ROOT (подразделение, руководитель Администратор)
+
+**Настройки, автоматически установленные в конфигураторе.**
+
+#. Импортировано приложение ``Experience``.
+
+#. Созданы следующие группы пользователей:
+
+   * ``Experience`` (с пользователем Администратор)
+
+Install/upgrade configuration
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+#. Добавить пользователей в группу ``Experience``.
+
+#. Проверить, что группе пользователей ``Experience`` предоставлены 
+   права на реестры. 
+
+#. Проверить корректность URL до Synergy в настройках внешнего модуля 
+   ``Experience``.
+
+Manual
+~~~~~~~~~~~
+
+#. Импортировать приложение Experience из архива 
+   ``/opt/synergy/apps/experience/app-experience.7zip``. 
+
+    .. hint:: 
+
+        #. При импорте приложения рекомендуем руководствоваться 
+           `документацией`_.
+        #. Если на сервере уже был установлен продукт, следует 
+           сверить номера версий приложения в архиве и на сервере, 
+           при необходимости нужно увеличить номер версии в архиве.
+
+#. Добавить пользователей в группу ``Experience``.
+
+#. Проверить, что группе пользователей ``Experience`` предоставлены 
+   права на реестры. 
+
+#. Заменить URL до Synergy в настройках внешнего модуля ``Experience``.
+
+#. В Kibana создать следующие шаблон индексов:
+
+   * ``r-experience_registry_assessment``
+
+#. Импортировать визуализации из файла 
+   ``/opt/synergy/apps/experience/experience_visualizations.json``.
+
+#. Импортировать дашборды из файла 
+   ``/opt/synergy/apps/experience/experience_dashboards.json``.
+
+.. hint:: Дополнительные подробности доступны в подробной документации о `Kibana`_.
+
+.. _`Kibana`: http://rtd.lan.arta.kz/docs/guide/ru/hamming/dashboards.html
+
+.. _`документацией`: http://tdd.lan.arta.kz/docs/synergy/tags/hamming/release-notes/html/app_export_import.html#app_import
+

introduction_guide/src/new_content.rst

+Как использовать Synergy Experience
+----------------------------------------
+
+Общий порядок добавления новой услуги
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+#. Создать услугу в реестре "Услуги".
+#. Определить этапы взаимодействия (путь потребителя). Один этап - 
+   одна новая запись в реестре "Этапы услуг". На карте CJM этапы 
+   соответствуют столбцам таблицы.
+#. Определить метрики услуги для карты CJM. Одна метрика - одна 
+   новая запись в реестре "Действия для услуги". На карте CJM 
+   метрики соответствуют строкам таблицы.
+
+   .. important:: Метрика, соответствующая графу оценок, должна 
+      иметь код ``#dashboard``, прочие метрики - произвольный код.
+
+Готово, новую услугу можно использовать во внешнем модуле 
+``Experience``.
+
+Приведем пример услуги предоставления спортзала.
+
+.. csv-table::
+   :header: "Этапы"
+   :widths: 30
+
+   "Возникновение потребности"
+   "Интерес"
+   "Исследование"
+   "Покупка абонемента"
+   "Первое посещение"
+   "Повторные регулярные посещения"
+   "Становление постоянным клиентом"
+   "Рекомендация друзьям"
+
+.. csv-table::
+   :header: "Действия", "Код"
+   :widths: 30, 15
+
+   "Цель потребителя", "#target"
+   "Каналы взаимодействия", "#canal"
+   "Процесс взаимодействия", "#process"
+   "Опыт потребителя", "#dashboard"
+   "Барьеры, проблемы", "problems"
+   "Идеи и решения", "#ideas"
+
+Процесс работы с картой путешествия потребителя
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+* Переходите в модуль "Experience" -> "Оценки" и выбирайте услугу.
+* Отобразите карту CJM (по умолчанию, отображается только граф 
+  оценок).
+* Управляйте элементами карты: доступно добавление, редактирование 
+  и скрытие плашек, форматирование текста средствами `HTML`_, 
+  выделение текста и плашки цветом.
+* Один элемент карты - одна запись в реестре "Данные для дашборда". 
+  Реестр заполняется автоматически из карты CJM.
+
+.. _`HTML`: http://htmlbook.ru/content/formatirovanie-teksta
+
+.. figure:: ../resources/img/cjm_map.png
+
+     Рис. Пример заполненной карты в Synergy Experience
+
+Процесс сбора и анализа отзывов
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+* Создавайте оценки услуги с привязкой к этапу и расположению. 
+  Одна оценка - одна новая запись в реестре "Оценки услуги".
+* Переходите в модуль "Experience" -> "Оценки" и выбирайте услугу.
+* При необходимости, используйте один или несколько фильтров:
+   * услуга
+   * период времени
+   * расположение
+   * веха
+   * отображение карты CJM
+   * отображение скрытых элементов на карте
+   * количество комментариев на странице
+   * тип оценки
+* Граф отображает среднюю оценку в разрезе этапов выбранной услуги 
+  согласно текущим значениям фильтров.
+* По нажатию на среднюю оценку доступен подробный список всех 
+  оценок, которые попадают в текущие значения фильтров.
+
+Процесс управления проблемами
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+* Переходите в модуль "Experience" -> "Проблемы".
+* При необходимости, используйте один или несколько фильтров:
+   * услуга
+   * эталонная оценка
+   * период времени
+   * расположение
+   * веха
+   * отображение проблем на исполнении
+   * сортировка данных
+* Модуль указывает на потенциальные проблемы: в каких точках 
+  взаимодействия с потребителем средняя оценка ниже эталонной. 
+  В учет идут все оценки, которые попадают в текущие значения 
+  фильтров.
+* По двойному нажатию на проблему доступен подробный список 
+  всех оценок, которые попадают в текущие значения фильтров.
+* В модуле доступна регистрация выявленной проблемы, назначение 
+  работы выбранному ответственному.
+* В результате решения проблемы доступно создание вехи. Веха 
+  используется для того, чтобы анализировать динамику изменения 
+  оценок потребителей после исправления проблемы.
+